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Fair Entry

The City of Calgary is among the first Canadian municipalities to launch a program that streamlines the process for citizens applying for City subsidy programs. Fair Entry enables Calgarians with low income to apply only once for programs, for instance low-income transit passes or fee assistance for Recreation, through one application. Qualified citizens  now can choose a number of ways to submit their application, through mail-in, fax-in, drop boxes and in person at one of the two customer  front-facing service counters.

Fair Entry demonstrates The City of Calgary’s focus on citizens and customer service through a standard one application process for City subsidized programs. Fair Entry proactively informs those who apply for any subsidy program about other programs for which they may be eligible. This improves customer awareness and access to needed services. In addition Fair Entry has made important strides in preserving dignity through a respectful process that ensures the customer only need to tell their story once. This innovative approach represents the largest Canadian municipality to undertake this intentional integrated approach, including the largest number of subsidy programs that any municipality has offered under a single common application.

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Calgary Automated Survey Plan Evaluation and Reporting - CASPER


CASPER is an automated web service that reviews digital survey plans that are submitted to The City of Calgary. When a citizen uploads their survey plans, within minutes CASPER will automatically email a report to the submitter indicating whether these plans are error-free and ready for formal submission to The City, and provide a simple ‘pass’ or ‘fail’. If errors exist, the CASPER report will provide the submitter with a list of these critical and non-critical errors on their survey plans that need to be corrected prior to application submission.

CASPER showcases The City’s transparency to citizens by providing the results of the plan checking process to the citizens themselves. By showing these results, citizens can better understand why their digital survey plans are rejected and highlights what errors, if any, were present in these plans. This new web service also reduces time spent by City staff reviewing plans for completeness, instead allowing citizens the self-serve ability to pre-check the survey plan portion of their application prior to formal plan submission and possible rejection of the entire application. This highlights citizen orientation in the ability to reduce the rejection rate of survey plans submitted, speeding up the formal plan approval process for citizens. In addition, it is uncommon to have automated evaluation and reporting online services for municipal applications; CASPER is a one-of-a-kind product that shows innovation at its best.

CASPER, the Calgary Automated Survey Plan Evaluation and Reporting web service, is a product brought to you by the Infrastructure & Information Services (IIS) business unit at The City of Calgary. IIS’s vision is to provide real-time solutions that guide the future of a sustainable city - CASPER is a true reflection of this vision.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental