The City of Calgary is among the first Canadian municipalities to launch a program that streamlines the process for citizens applying for City subsidy programs. Fair Entry enables Calgarians with low income to apply only once for programs, for instance low-income transit passes or fee assistance for Recreation, through one application. Qualified citizens now can choose a number of ways to submit their application, through mail-in, fax-in, drop boxes and in person at one of the two customer front-facing service counters.Fair Entry demonstrates The City of Calgary’s focus on citizens and customer service through a standard one application process for City subsidized programs. Fair Entry proactively informs those who apply for any subsidy program about other programs for which they may be eligible. This improves customer awareness and access to needed services. In addition Fair Entry has made important strides in preserving dignity through a respectful process that ensures the customer only need to tell their story once. This innovative approach represents the largest Canadian municipality to undertake this intentional integrated approach, including the largest number of subsidy programs that any municipality has offered under a single common application.