Each year Corporate Billing generates thousands of invoices and maintains accounts receivable on behalf of City business units that deliver services to customers for various purposes, including urban development, building permits, business license, roads permits, waste and recycling, bylaw, fire services, etc. Until recently, customers could only receive a hardcopy of their bills, which took days to deliver through Canada Post.In 2014, Corporate Billing & Accounts Receivable generated almost 100,000 paper invoices that were mailed to customers. With a growing number of invoices issued each year for services delivered to external customers, it was time to transform the process to streamline billing, accounts receivable and collection activities, while improving overall customer service.
The new eBill Payment solution increases convenience by letting customers view and pay their bills online through a secured website – 24 hours a day, seven days a week.
eBill is an example of how The City of Calgary is transforming government to improve customer service, while increasing corporate efficiency and reducing costs. It’s also an easy way for citizens to help reduce our environmental footprint by reducing paper usage and waste.