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A culture of constant improvement at The City of Calgary.
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Each year Corporate Billing generates thousands of invoices and maintains accounts receivable on behalf of City business units that deliver services to customers for various purposes, including urban development, building permits, business license, roads permits, waste and recycling, bylaw, fire services, etc.  Until recently, customers could only receive a hardcopy of their bills, which took days to deliver through Canada Post.

In 2014, Corporate Billing & Accounts Receivable generated almost 100,000 paper invoices that were mailed to customers. With a growing number of invoices issued each year for services delivered to external customers, it was time to transform the process to streamline billing, accounts receivable and collection activities, while improving overall customer service.

The new eBill Payment solution increases convenience by letting customers view and pay their bills online through a secured website – 24 hours a day, seven days a week.

eBill is an example of how The City of Calgary is transforming government to improve customer service, while increasing corporate efficiency and reducing costs. It’s also an easy way for citizens to help reduce our environmental footprint by reducing paper usage and waste.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service