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A culture of constant improvement at The City of Calgary.
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Calgary Public Library Self-service

As part of Transforming Government, the Calgary Public Library has installed automated materials check out equipment and smart return chutes. Today, customers can check out their own materials in the 10 largest library locations which allows them complete privacy and convenience. For example, at Saddletowne, CPL’s newest branch, over 95% of items are borrowed using self-service.

These innovative new returns processes are designed with the library customer at top of mind:  account information is updated in real time so there’s no chance for late fees to be applied when materials are returned on or before their due date; equipment operates 24/7, so materials are immediately ready for re-shelving or delivery to another location, significantly reducing wait times for popular materials.  Returned items, especially high-demand items, are available for re-shelving, and thus for borrowing, much more quickly.

Over the next three years, smart chutes and sorting equipment will be added to more library branches as they are refurbished, and, of course, they will be part of Calgary’s new Central Library.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service