The Customer Service Framework is an important part of making The City of Calgary a more citizen-focused organization. This framework will reinforce good customer service practices and standards throughout The City. This is a key part of Transforming Government because it encourages a culture of constant improvement at The City of Calgary. Our commitment to citizens, our customers, and each other is to Listen.Respect.Act.
The following is a real-life example of how the Corporate Customer Service Framework improves the citizen experience at The City. It was a 311 call to complement City staff:
"I’m not from Calgary, but I would like to compliment many of the City staff I encountered while here. First, I phoned 311 for directions to Canyon Meadows Pool and the agent’s instructions were concise and very easy to follow. When I got to the pool, I was impressed with the staff. The woman at the front desk was very friendly and gave me great information about the pool, community and Calgary in general. Finally, I saw the Roads crews out cleaning the streets near Canyon Meadows Pool, and they were all very conscious of the traffic around them and did their work in a safe and courteous manner. I’m very happy with all the City staff I encountered today!"