A culture of constant improvement at The City of Calgary.: 311 Calgary App

On May 7, 2013, The City of Calgary launched the 311 Calgary App. The addition of the mobile application to 311 services gives citizens another choice to connect with The City.

Using the 311 Calgary App to submit a service request is fast and easy. With the App, citizens have the option to attach a photo to their request and use their smartphones’ GPS function to allow the App to detect their location. If citizens are reporting an issue from a different location, they can tap and drag the pin to the right location. The auto generated service request (SR) also allows citizens to track the status of their request.

The 311 Calgary App contributes to the transformation of government at all levels. With this App, citizens and City employees can work together in keeping Calgary at its best. This partnership allows City employees to assess, prioritize and efficiently respond to citizens’ requests.

311 Calgary App is your on-the-go connection to City services.

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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

311 Calgary App

A culture of constant improvement at The City of Calgary.

What is Transforming Government?

Public Spaces

Customer Service

Transportation

Environmental