A culture of constant improvement at The City of Calgary.: Roads ePermits

Roads issues thousands of permits every year for various purposes, including street use during construction, parking, special events, and hoarding. Until recently, citizens could only obtain permits by visiting the Roads office in person or initiating the application process via email, fax or 3-1-1.

In 2011, Roads issued approximately 18,000 permits. With the ever-growing number of permit requests, it was time to develop a more citizen-friendly and convenient permit application process for citizens.

With Roads’ new ePermits service, citizens will be able to apply, pay for, and receive permits online, without ever having to set foot in the Roads office. The online service will streamline the permit application process, allowing citizens, contractors and city staff to save both time and resources.

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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Roads ePermits

A culture of constant improvement at The City of Calgary.

What is Transforming Government?

Public Spaces

Customer Service

Transportation

Environmental