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A culture of constant improvement at The City of Calgary.
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Tomorrow's Workplace

Tomorrow’s Workplace (TW) is a five-year council-approved initiative that will build the foundation for a sustainable, collaborative and flexible way of working through technology, training and space, while meeting business needs. The initiative aims to attract and retain employees, create cost effective workspace and provide even better service to citizens.
Since its inception in 2012, TW has worked with industry experts and participated in pilot projects at The City to determine what will work best. Over the next 3 years, TW will be engaging City leaders and employees and working on many Corporate-wide initiatives that will enable employees to work more flexibly and productively.

TW is an example of Transforming Government because space, technology and people will combine in innovative ways to allow The City’s workforce to even better serve the citizens of Calgary.  

Compressed Natural Gas Buses

Calgary Transit currently operates close to 1,100 diesel-fuelled buses and the cost of diesel fuel has been steadily increasing – more than doubling in the past 10 years. Compressed natural gas (CNG) buses are potentially less expensive to operate as natural gas prices are about 30 per cent lower than diesel costs and are expected to be more environmentally sustainable.  As a result, Calgary Transit has initiated a detailed investigation into the feasibility of employing CNG buses as part of the Calgary Transit fleet.

The investigation is looking at the technical, operational, environmental and financial implications of using a select number of CNG buses, likely about 150-200 buses. The investigation includes meetings with gas producers, suppliers, vehicle manufactures, facility designers, the Canadian Natural Gas Vehicle Alliance, and current operators of CNG buses. As part of the investigation, beginning in March 2013, Calgary Transit put a total of four CNG buses into service on routes 72/73. An important aspect of the field service review will be the performance of the buses during winter months.

The pilot project contributes to Transforming Government by better informing the long term triple-bottom-line (social, environmental, economic) decisions we make about our transit fleet.  The results of the investigation will be used as input to the ongoing fleet plan for Calgary Transit.

The potential addition of compressed natural gas buses to Calgary Transit’s fleet will benefit our community by reducing noise pollution, improving air quality and reducing greenhouse gas emissions (compared to older diesel buses).

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Sustainable Building Partnership Program SBPP

The Sustainable Buildings Partnership Program (SBPP) is a Corporate Services program that helps to identify and implement environmental improvements to existing City infrastructure such as office, recreational, industrial, maintenance, storage and special-purpose buildings, as well as parking lots and even roadways. The SBPP works collaboratively with different business units in order to plan and deliver a diverse array of projects, including pilot programs and new technologies.
The City’s Arena Lighting Upgrade project (fluorescent T5HO) 
Examples of project types delivered by the SBPP include energy audits, energy conservation measures, alternative energy use, material reuse, water conservation measures and waste assessments. Many of the projects delivered through this program are publicly accessible areas and buildings such as recreation leisure centres and arenas.
Projects accepted for the SBPP are chosen for their environmental benefits both now and in future. This program brings new low-risk technology and approaches to existing City infrastructure to reduce operating costs, reduce environmental impacts, and provide high quality.

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Inspiring Strong Neighbourhoods

“Inspiring Strong Neighbourhoods” helps both The City of Calgary and community residents better understand what people love most about their neighbourhood, identify areas for improvement, and participate in solutions.

Twelve Calgary neighbourhoods were chosen for the project’s pilot. Small cross-functional teams of staff, from across the Community Services & Protective Services department, were formed and dedicated to work in each of the 12 neighbourhoods. Teams participated in “Community Walkabouts” with residents as a meaningful and effective way to think about what makes a neighbourhood great. City team members then help residents achieve desired results.

This kind of approach will influence and shape The City's programs, services and policies so they are more responsive to residents' needs, values and priorities. Understanding what residents love about their neighbourhood, and dream of for its future, will help The City will work across business units to target and coordinate a broad range of services to support the development of strong, vital neighbourhoods. Elements could include the development of green spaces, community programs, community buildings and gathering spaces, and creating services for vulnerable people.

Inspiring Strong Neighbourhoods is an example of Transforming Government because citizens set the direction for their own neighbourhoods. City employees coordinate across business units and with partner agencies to support residents in implementing their visions. Ownership and pride create sustainable communities with residents who are engaged and empowered to develop strong neighbourhoods across the city.

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311 Calgary App

On May 7, 2013, The City of Calgary launched the 311 Calgary App. The addition of the mobile application to 311 services gives citizens another choice to connect with The City.

Using the 311 Calgary App to submit a service request is fast and easy. With the App, citizens have the option to attach a photo to their request and use their smartphones’ GPS function to allow the App to detect their location. If citizens are reporting an issue from a different location, they can tap and drag the pin to the right location. The auto generated service request (SR) also allows citizens to track the status of their request.

The 311 Calgary App contributes to the transformation of government at all levels. With this App, citizens and City employees can work together in keeping Calgary at its best. This partnership allows City employees to assess, prioritize and efficiently respond to citizens’ requests.

311 Calgary App is your on-the-go connection to City services.

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Census and Enumeration Mobile Data Collection 2013

Census collection occurs every year in Calgary, and Enumeration happens every three years. In 2013, The City began collecting Census and Enumeration information using mobile tablet devices.

Electronic data collection allows census and enumeration information to be entered on mobile computing devices in real time over the cellular network. This new approach reduces the annual 500,000 pages of printing for the census and 225,000 pages for the enumeration. Other benefits of mobile data collection include improved data quality and overall cost savings in  the census taking process.

This is an example of Transforming Government because the electronic data collection reflects sustainability, innovation, and accountability principles that put citizens first.

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Transforming Planning

Transforming Planning is a strategic initiative at The City of Calgary to design and deliver a high-performance planning system in partnership with citizens, industry, community and City staff. Under the guidance of its multi-stakeholder Working Group, the initiative is currently operating two projects – including Outline of a New Planning System and Piloting Applications – designed to launch Calgary towards a new planning system, based on a dynamic approach that combines active research and collaborative design. Founded on a June 2012 Council directive to undertake a broad-scale review of Calgary’s planning process, Transforming Planning is closely aligned with Transforming Government and its goals to deliver a high standard of civic transparency, accountability, innovation, engagement, customer service and sustainability. Very few cities in North America have attempted to re-envision their planning system on this scale.

For information on upcoming events and workshops, or for more information please visit the Transforming Planning website:
calgary.ca/transformingplanning / transformingplanning@calgary.ca / @nextCITYyyc

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Roads ePermits

Roads issues thousands of permits every year for various purposes, including street use during construction, parking, special events, and hoarding.  Until recently, citizens could only obtain permits by visiting the Roads office in person or initiating the application process via email, fax or 3-1-1.

In 2011, Roads issued approximately 18,000 permits.  With the ever-growing number of permit requests, it was time to develop a more citizen-friendly and convenient permit application process for citizens.

With Roads’ new ePermits service, citizens will be able to apply, pay for, and receive permits online, without ever having to set foot in the Roads office.  The online service will streamline the permit application process, allowing citizens, contractors and city staff to save both time and resources.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service