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A culture of constant improvement at The City of Calgary.
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Cut Red Tape



Red tape adds time and complication when there often doesn’t need to be any. We need to cut red tape to transform government and reinforce that The City of Calgary is here to problem-solve and facilitate the success of Calgarians. By cutting red tape, we are improving customer service and making it even easier to work with The City, and that makes life better for Calgarians.
Cutting red tape is an example of Transforming Government because it is citizen-focused, highlighting where The City is becoming more transparent and accountable.


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Our City. Our Budget. Our Future.

Between February and May 2011, more than 23,000 Calgarians, community organizations, and City employees participated in an extensive stakeholder engagement process. It asked participants about their values and priorities for City services and the pros, cons, and trade-offs of future spending priorities. Participants provided their input through face-to-face community sessions and a variety of online tools.

Our City. Our Budget. Our Future. marked the first time citizens had the opportunity to give their input before the development of The City’s business plans and budgets.

This process was an example of Transforming Government because it directly sought citizen engagement and provided transparency and accountability to Calgary’s citizens.


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eTrades


Permits are now released instantly through the online system so that work can be carried out expeditiously.
A new online system for trade permit contractors was launched November 2011. It allows electrical, plumbing, gas, fireplace and HVAC contractors the ability to apply, pay, and receive permits online through calgary.ca/vista. Permits are now released instantly through the online system so that work can be carried out expeditiously.
The secure system also allows registered trades to view all their permits, book inspections, and manage their account for greatest security. More information is available at calgary.ca/tradepermits.
The eTrades program is an example of Transforming Government because it directly improves citizen convenience through innovation.
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Calgary Food Truck Pilot

The food truck business is an amazing success across North America, and Calgarians have enjoyed great food on the streets since August 2011. The City of Calgary, in collaboration with several vendors, various Business Revitalization Zones(BRZ’s), and many food enthusiasts teamed up to create a solution to cut red tape to regulate and recognize food trucks as an industry in Calgary.

After an innovative food truck pilot program Calgary City Council amended the business licence bylaw to include food truck as a permanent part of Calgary's streetscape. The new bylaw provides certainty, direction and assist the sustainability of the full service food vehicle industry.

The food trucks program is an example of Transforming Government because it cuts red tape to help businesses work with a more transparent government, engages business and community organizations to meet a citizen demand, and adds to the economic and community sustainability of our city through new and innovative industry.

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eServices


The City of Calgary offers many eServices for the convenience of citizen's. Book a tee time, renew your pet licence or contact 3-1-1 online are some of the many services now offered online. You can apply for access to facilities, bid on City contracts, or submit information. You can purchase products or register for a recreation program. You can report a concern or tell how someone helped you. You can request information. And there are more services coming online all the time.

These changes are examples of Transforming Government because they use innovation to improve citizen convenience in our city. 


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Calgary Transit Route 300 BRT Airport / City Centre

Like many cities around the world, with Calgary Transit’s Bus Rapid Transit (BRT) route 300, you can travel directly between the airport and downtown by public transit.

Route 300 links the city centre and Calgary International Airport while providing a number of transfer opportunities. It runs every 30 minutes between 5 a.m. and midnight, seven days a week. Customers boarding at the airport can buy a ‘Calgary Transit Boarding Pass’ — valid for a day or use their Calgary Transit monthly pass, as they would any other Calgary Transit route. Customers can also board the route 300 at any of the stops between downtown and the airport.

The 300 BRT Route is an example of Transforming Government because it a citizen-focused innovation that get’s Calgarians, and visitors, moving.



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Calgary Transit Real-Time information signs



Real-time information for the CTrains is now live at CTrain stations so you can find out how long you have to wait for the next train, in real time, not scheduled time.

Real-time information signs have been installed across the CTrain system, and will be implemented for buses starting in mid-2013. You can also sign up for Transit Email Alerts and Calgary Transit’s Twitter account to get up-to-date information on selected routes, etc.

This is an example of Transforming Government because the new signs directly improve citizen convenience as they bring innovation to our public transit system

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Calgary Transit ticket vending machines

Ticket dispensers on CTrain platforms are a common-enough sight, but in mid-2011 Calgary Transit customers began to notice a lot of changes to the big grey boxes. Now, buying a ticket can be as easy as the swipe of a card or using the change in your pocket. Ticket vending machines along the CTrain line now accept debit and credit cards or provide the exact change back when you use coins.

Credit. Debit. Cash back: These are just the start of big changes for Transit customers paying at the platform for their fare. Keep an eye open in the summer of 2012 for the launch of the Calgary Transit Connect Card, which will let customers make simple electronic payments on trains and buses.

These changes are examples of Transforming Government because they directly improve citizen convenience as they bring innovation to our public transit system.


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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental