RouteAhead was started in 2012 to create a new long term plan for Calgary Transit through extensive public engagement.
Customers can see continuous improvement at work in the RouteAhead project. Citizens participate in public engagement on the RouteAhead Engagement Bus. Project team members are front and centre in public engagement, and customers are able to give feedback directly to staff members involved in the project. Citizens have been prompted by seeing the RouteAhead bus in action to Tweet, blog, email, and phone the RouteAhead team and stay in touch with the progress on the plan. Citizen’s comments are displayed on the side of the bus on large decals so Calgarians can see their input first-hand.
RouteAhead is an example of Transforming Government because it is a new and innovative way to engage citizens for their input about the future of Calgary Transit. The extensive public engagement phase has created new awareness of Calgary Transit and how customers can have a say in the priorities for the future. “It’s Your Budget. You Decide” was a highly successful online financial allocation tool that also helped citizens understand the fiscal challenges involved in making improvements to transit service.
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