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A culture of constant improvement at The City of Calgary.
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The newly designed CITYonline website was launched on November 28, 2011. CITYonline is an e-commerce storefront which provides mapping services, imagery, environmental products, and data to online customers. Customers include citizens, as well as business such as: registries, law firms, professional associations, real estate agencies, engineering firms, land surveyors and developers.

The new CITYonline system, originally developed in 1991, replaces three legacy systems. The redevelopment includes significant improvements to technology and the overall customer experience.

The redevelopment project, initiated by Infrastructure & Information Services, achieved Council and transforming government priorities to maintain financial sustainability and optimize service delivery for customers and citizens.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service