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A culture of constant improvement at The City of Calgary.
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Wall Of Windows

The Wall of Windows’ content and materials have been developed specifically for each window box and these will be refreshed throughout the year. Each window box presents a different take on the overarching theme and offers insights into celebrating our city, a forum for citizen responses, a gallery for art, images or words, an events calendar, and a place to highlight how citizens participate in different activities.

City communicators are constantly looking for new opportunities to communicate with Calgarians about programs, services and what makes this city such a great place to live. The planned refurbishment of the City Hall C-Train platform provided an opportunity to re-design the face of the Municipal Complex to create an innovative, unique communication space to inform and engage the public. Currently, the Wall of Windows is part of a pilot project that will help determine the most effective ways that this space can be utilized to communicate with Calgarians. The City Hall ‘Wall of Windows’ features seven colourful, engaging display boxes located on the exterior of the Municipal Complex along the south platform of the newly constructed City Hall LRT station. The total installation spans 140 feet (~42 metres), and each box is 20’ wide by 8’ high and 4’ deep.

This project invokes the principles of Transforming Government in the following ways:
  • Transparency – The concept of the City Hall Wall of Windows is to provide a ‘window’ into what is going on behind the scenes, so citizens can better understand City projects and services and how they fit into their lives.
  • Accountability – Each window box will state which Council approved vision, such as imagineCALGARY, that the highlighted project or service helps to achieve.
  • Civic Engagement – The City Hall Wall of Windows is designed to showcase projects or services through the eyes of citizens and to use their own voices, quotes, pictures and reactions to projects or services
  • Innovation – This is a new, unique space and channel which engages citizens and delivers information in a place they already use. It also beautifies the platform, making it more enjoyable to pass through.
  • Citizen Orientation – The guiding principles and design of this space ensure that the citizen is the priority. All content is citizen, human and future focused.
  • Sustainability – Each window box relates the content to The City’s future vision, such as imagineCALGARY or the 2020 Sustainability Direction.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

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