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Toilet Rebate Replacement Program

Saving water is now easier and quicker


The City of Calgary Toilet Replacement Rebate Program has been updated to ensure that toilet selection and rebate application process are easier and quicker.

We made it easier to save water and money by making it simpler for citizens to identify eligible toilets in store and by streamlining the application process. Now all citizens have to do is look for the WaterSense label when they purchase a high-efficiency toilet.

Everyone is winning with the new process, people are getting their $50 rebates much quicker, citizen calls related to toilet eligibility have decreased by 60 per cent and the higher efficiency toilets save 20 per cent more water than their low-flush 6L toilet counterparts.

These changes are examples of Transforming Government because the redesigned program better meets the needs of our citizens and saves even more water without compromising function.


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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental