Go to home page
A culture of constant improvement at The City of Calgary.
Follow us on

Calgary.ca



Calgary.ca was originally launched in 2002. In response to the advancement of new technologies and expectations from our citizens, in 2007 The City decided to fund improvements for the development of a new web presence. The new calgary.ca provides easy access to The City’s information and services with a search-based concept reducing the need to browse through connected pages and improves the likelihood that users will get what they need on the first click.

In August 2011, we launched the new calgary.ca website with improved Search Engine Optimization that never presumes to know what a user wants but always knows to ask. This innovation reduced the need to browse through connected pages and improved the likelihood that users would get what they need on the first click. In a post-launch usability test conducted by Ipsos Reid, completion rate of tasks on the site was improved by 63 per cent. There was also a fivefold increase in tasks rated as “very easy” to complete — 12 per cent vs. 64 per cent.

This is an example of Transforming Government because the revamp of calgary.ca was designed using with citizens in mind and with the long-term goal of calgary.ca being the channel of choice for City information and services.

View full project details
Go to home page
A culture of constant improvement at The City of Calgary.
Follow us on

What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental