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A culture of constant improvement at The City of Calgary.
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Our City. Our Budget. Our Future.

Between February and May 2011, more than 23,000 Calgarians, community organizations, and City employees participated in an extensive stakeholder engagement process. It asked participants about their values and priorities for City services and the pros, cons, and trade-offs of future spending priorities. Participants provided their input through face-to-face community sessions and a variety of online tools.

Our City. Our Budget. Our Future. marked the first time citizens had the opportunity to give their input before the development of The City’s business plans and budgets.

This process was an example of Transforming Government because it directly sought citizen engagement and provided transparency and accountability to Calgary’s citizens.


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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental