Go to home page
A culture of constant improvement at The City of Calgary.
Follow us on


The City of Calgary offers many eServices for the convenience of citizen's. Book a tee time, renew your pet licence or contact 3-1-1 online are some of the many services now offered online. You can apply for access to facilities, bid on City contracts, or submit information. You can purchase products or register for a recreation program. You can report a concern or tell how someone helped you. You can request information. And there are more services coming online all the time.

These changes are examples of Transforming Government because they use innovation to improve citizen convenience in our city. 

View full project details
Go to home page
A culture of constant improvement at The City of Calgary.
Follow us on

What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service