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A culture of constant improvement at The City of Calgary.
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Civic Census Online

The City of Calgary has conducted an annual door-to-door civic census since 1958 to gather essential data used by City departments in their short-term and long-term planning.

In 2015, The City expanded the census program to provide citizens with an online census option.  Residents who are unable to complete the census online are still able to complete the census with a door-to-door census taker or by calling Election & Information Services and providing information over the phone. The data that is collected for the civic census is not only essential for City planning, it is also provided in open data and used by external organizations such as public and separate school boards for enrolment predictions and decisions on future schools.

The census online is an example of Transforming Government because it is an innovative way to put citizens first by letting Calgarians provide census information at their own convenience.  It will reduce the number of households that require a door-to-door census taker in years to come and streamline the information collecting process, allowing citizens and staff to save both time and resources.

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A culture of constant improvement at The City of Calgary.
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What is Transforming Government?

Government exists to serve citizens. Every day, citizens are touched by The City of Calgary and the services it offers. Transforming Government is a culture of constant improvement at The City of Calgary — improvement that makes life better for all citizens.

In 2011, Mayor Naheed Nenshi and City Council unanimously agreed to embrace and reinforce this approach to constant improvement — Transforming Government is a way to do just that. So, when you see the Transforming Government stamp on something, you know it is part of something that makes Calgary even better.

A public work, an initiative, project, program or plan marked with Transforming Government reflects one or more of the following principles:

Transparency provides a clear view of exactly what’s going on “behind the scenes”, so citizens can understand why a project or service exists.

Accountability is the clear demonstration of how and why The City has done something, and that The City and Council accept responsibility for the decision, program or plan.

Civic Engagement is a commitment to bring together citizens, organizations, and City employees in the planning and development of our great city.

Innovation describes new ideas, services, or approaches that make living and working in Calgary even better.

Citizen Orientation ensures that a program, project or service is designed with customers or citizens in mind.

Sustainability describes long-term thinking that makes for a healthy community, environment, and economy, now and in the future.

Public Spaces

Customer Service

Transportation

Environmental